Making Returns Simple for You

Return Window

We’re all about making your experience with Aromoli delightful, even if things don’t go as planned. If you find yourself needing to return a product, you have 30 days from the date of delivery to initiate your return. This gives you a chance to explore our spice blends and decide if they’re truly what you hoped for. Just remember, it’s important that items are in their original packaging and condition for a smooth return process.

How to Initiate

Initiating a return with us is as easy as pie. Simply drop us a line at [email protected], and we’ll guide you through the steps. We’ll need your order number and a brief description of why you’d like to return the product. Once we have that, we’ll get the ball rolling on your return. It’s important to us that you feel supported every step of the way.

What’s Returnable

Not everything can be returned, and we want to be upfront about that. Unopened and unused spice blends can be returned, while opened or used items cannot. We know it’s a bummer, but we can’t accept products that have been opened due to health and safety regulations. If you’re unsure, just reach out — I’m here to help clarify any questions you might have.

What’s Final Sale

Some items are marked as final sale, and those cannot be returned. This includes limited edition spice blends and promotional items. We want to be transparent about this, so you can make informed choices when you shop. If you’re ever in doubt, just check the product description or drop us a message. I’m always happy to help you navigate our offerings.

Refund Method & Timeline

When it comes to refunds, you can expect us to process them within 7-10 business days after we receive your return. We’ll issue your refund to the original payment method you used at checkout. If you paid with a credit card, it might take a few extra days for your bank to reflect the refund, but rest assured, we’ll get it to you as quickly as possible!

Damaged or Wrong Items

If you received a damaged item or the wrong spice blend, please let us know right away. We want to make it right! Just email us at [email protected] with your order details and a quick description of the issue. We’ll either send a replacement or issue a refund, depending on your preference. Your satisfaction is important to us, and we’ll do what we can to resolve it.

Return Shipping

Return shipping is the responsibility of the customer unless the item was damaged or incorrect. To make things a bit easier, we recommend using a trackable shipping service or purchasing shipping insurance for items over $75. This way, you can keep an eye on your return. Keep your shipping receipt until we confirm that we’ve received your returned item.

Exchanges

Exchanges are a little tricky, but I’m here to help! We don’t facilitate direct exchanges, but you’re welcome to return an item and place a new order for the spice blend you’d prefer. This way, you can choose exactly what you want without any delays. If you have questions about finding the right spice blend for your needs, just reach out! I love chatting about flavors.

Contact

If you have any more questions or concerns, don’t hesitate to reach out. You can contact us anytime at [email protected]. Our address is 633 Leatherdale Rd, Iva, SC 29655, and we’re always here to help. Your happiness with our spice blends means the world to us, and we want to ensure that you feel supported throughout your entire experience.